Emergency Response Plans (ERP) in Orange County, CA
The first minutes of a water or sewage event decide everything. Our Emergency Response Plans (ERP) give facilities and HOAs a clear, practiced playbook—so you shut off faster, stabilize sooner, and reopen quicker. Because we’re plumbing + restoration, your plan covers both source control (softeners, risers, PRVs, sprinklers) and mitigation (extraction, drying, sanitation).
✓ Faster shutoffs: Cut damage within minutes
✓ Clear roles: Everyone knows their job
✓ Priority dispatch: You jump the line
✓ Claim-ready logs: Documentation from minute one
✓ Faster shutoffs
✓ Clear roles
✓ Priority dispatch
✓ Claim-ready logs
What Is an Emergency Response Plan (ERP)?
An ERP is a site-specific, actionable manual that compresses chaos into checklists, maps, and call trees. Your plan covers water, sewage, storm, and sprinkler events with:
• Shutoff & isolation maps (domestic, fire riser, softener/brine lines, condensate, gas, power).
• Role assignments (site captain, night porter, security, PM).
• Event playbooks for Category-1/2/3 water, storms, and roof leaks.
• Vendor directory & call ladder (maintenance, board, property manager, insurer, mitigation).
• Documentation templates (photos, moisture logs, inventory loss notes).
• Reopen criteria (safety checks, dry standards, odor clearance).
Why Choose White Glove Plumbing
One accountable team: We write the plan, then execute it—source repair + mitigation + rebuild.
Commercial-ready: COI on demand, vendor onboarding, HOA coordination, multi-tenant phasing.
Technical depth: PRV/expansion, sprinkler/standpipe, softener/brine routing, elevator pits, server rooms.
Train & drill: Live exercises so your team performs under pressure.
Quick Prep Checklist (What to Do Now)
Name a site captain and alternates for after-hours.
Gather access info: Keys, gate codes, elevator permissions.
Collect utility points: Domestic water, fire riser, softener/brine drains, gas, electrical.
Pull recent incidents (leaks, backups, storms) to inform risk.
Confirm vendor paperwork: COI/W-9 requirements for onboarding.
Call us for a walk-through—we’ll map shutoffs and start your plan.
Common Scenarios We Plan For
Sprinkler discharges in corridors, retail, or amenity spaces
Softener/brine tank failures in mechanical rooms (routing and air-gap corrections)
Riser or domestic supply leaks after pressure spikes (PRV/expansion issues)
Sewage surcharges affecting ground-floor units or garages
Storm intrusion at roll-ups, elevator pits, stairwells, and roof penetrations
Server room humidity spikes from condensate or adjacent leaks
Discovery & Risk Interview
Review building systems, past incidents, tenant/HOA needs, insurance expectations, and after-hours access constraints.
Site Walk & Mapping
Identify and label all shutoffs (domestic, riser, softener/brine, gas, electrical); photograph and GPS-log; note isolation valves by stack/zone.
Draft Plan & Visuals
Produce color site maps, call trees, and event checklists (water, sewage, storm, sprinkler); include QR codes for instant mobile access.
Training & Tabletop Drill
Run a short simulation: who calls whom, who shuts what, where to stage equipment, and how to cordon affected areas.
Implementation & Staging
Install laminated placards at shutoffs, stock basic spill kits, place moisture meters/thermo-hygrometers, and finalize vendor onboarding (COI/W-9).
Priority Enrollment & Annual Review
Add your site to our 24/7 priority queue; schedule annual update/drill to account for tenant changes and system upgrades.
What’s Included
Site survey & risk matrix (per building/zone with loss likelihood/impact)
Shutoff & utility mapping with labeled placards and QR-linked mobile maps
Roles & call tree (primary/backup contacts, after-hours flow)
Event playbooks & forms (water/sewage/storm/sprinkler + photo/log templates)
Vendor onboarding & compliance (COI/W-9, access, safety notes)
Priority response & annual drill (refreshers and plan updates)
Costs & Timelines (What to Expect)
Typical build: 1–3 weeks from site walk to final binder + digital delivery (complex campuses may take longer).
Cost drivers: Building count/footage, mapping depth (per-unit shutoffs vs. zone only), after-hours training, CAD overlays, and multi-language materials.
Transparent pricing: You’ll receive a line-item proposal with options (good/better/best) for mapping detail and training intensity.
Insurance, Compliance & Documentation
An ERP reduces loss severity and speeds approvals by providing documented steps and initial readings/photos early in the event.
We prepare carrier-friendly packages: moisture/psychrometric logs, photo sequences, disposal manifests (when applicable), and clear narratives.
We align with building safety policies and coordinate with PMs, boards, and HOAs for sign-off.
Risks of Waiting (Why Immediate Extraction Matters)
Delayed shutoffs mean minutes of uncontrolled flow and thousands in damage.
Unclear roles create duplicate calls and missed steps.
Tenant frustration rises when communication is ad-hoc.
Insurance complications increase without early, consistent documentation.
ERP Components, Protocols & Deliverables
Deliverables: Printed binder + digital portal, wall placards, QR-coded shutoff maps, event checklists, and inspection forms.
Plumbing safeguards: PRV/expansion verification, softener/brine air-gap routing, cleanout locations, and backflow notes.
Mitigation staging: Absorbent socks, door/water dams, caution signage, basic PPE, and content protection supplies.
Ops integration: Optional tie-ins with CMMS ticketing, vendor hotlines, mass-notification templates, and server-room thresholds/alerts.
Post-event workflow: Immediate photo protocol, first readings (RH/GPP, material moisture), and a 24-hour communication cadence for stakeholders.
Frequently Asked Questions
Is this just a document?
No. It’s maps + training + priority response—a living program reviewed annually.
Can you support multi-tenant buildings and HOAs?
Yes—zone-by-zone mapping, suite/stack isolation, and separate call trees for PM, security, and board.
Will you help label shutoffs?
We fabricate and install placards and provide QR codes linking to photos and directions.
Do you run drills after hours?
We can. Evening/weekend sessions are common for security and maintenance teams.
What about server rooms and elevators?
We include humidity/condensate controls, elevator pit protocols, and vendor contact sequences.
Are you our vendor during an event?
Yes—your ERP includes priority dispatch with our plumbing, mitigation, and rebuild teams.
Are you our vendor during an event?
Yes—your ERP includes priority dispatch with our plumbing, mitigation, and rebuild teams.
More White Glove Plumbing Water Damage Restoration Services
Proudly Serving All of Orange County
Address: 1430 E Borchard Ave, Santa Ana, CA 92705
Phone: (949) 209-5206
Email: office@whitegloveplumbingca.com
White Glove Plumbing is locally based in Santa Ana and serves residential and commercial clients across Orange County with 24/7 emergency plumbing and water-damage restoration.
Our expert team handles leak detection, emergency plumbing, water extraction/dry-out, sewage cleanup, mold remediation, and reconstruction in top OC areas including Irvine, Anaheim, Santa Ana, Orange, Tustin, Costa Mesa, Newport Beach, Huntington Beach, Mission Viejo, Lake Forest, Fullerton, Yorba Linda, Laguna Beach, Dana Point, and San Clemente - plus surrounding neighborhoods.
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CALL (949) 209-5206
1430 E Borchard Ave, Santa Ana, CA 92705